Enterprise Solutions Support

The Enterprise Solutions team at Opsera have significant experience in providing application and infrastructure support under formal Service Level Agreements. This allows us to provide a full range of outsourced application and operations management support for our clients. From short-term management before handing over to your internal team, to long-term management by Opsera, we use powerful Open Source-based tools to provide professional monitoring and support services.

We partner with a number of professional hosting providers and can manage the appropriate level of solution depending on the scale of your requirement and budget, from small hosted servers to a large scale globally distributed infrastructure.

Or if you have large/uncertain load projections we can provide advice on cloud based solutions, from budgeting to design and management.

Our Business Continuity services will examine the potential availability issues and security threats to your technical infrastructure and applications, and design appropriate resilience, failover and back-up strategies to minimise risk and provide peace of mind.

We also provide ongoing support and maintenance for all the software solutions that we develop. We typically use our monitoring tools to manage the applications remotely, ensuring that security patches are applied and upgrades are performed when necessary and that potential issues are identified early and fixed.

We are happy to tailor our support services to meet your specific service level requirements and provide a range of coverage periods, from standard business hours all the way up to 24x7 coverage.