Information Management Services
Opsera's Information Management team helps clients who are faced with the challenges of handling large volumes of often complex information in a variety of formats, for sharing and distribution to multiple users through a range of channels.
Our expertise covers many aspects of the Information Management landscape, including:
Enterprise Content Management
As a CEO, CIO or Senior Business Manager, you will recognise the value of the content, data and knowledge generated by your organisation, and you will be aware of the need to consolidate content from multiple disparate sources. You may also be concerned about security, scalability and disaster recovery.
A well-designed content management solution will enable each and every employee, contractor, partner and customer to have access to the information that is relevant to them - from anywhere in the world, using any Internet-enabled device, at any time of day or night - but prevent unwanted intrusion from others outside the realms of your business.
Opsera adopts best-practice approaches to enterprise content management architecture design that can help deliver the availability, accessibility, performance and security you need: You may be concerned about the proliferation of point solutions across your business, the difficulties in achieving effective systems integration, and the increasing complexity and cost of development and support.Opsera's team of experienced enterprise architects can help you evaluate and design your overall enterprise content management architecture based on sound principles and best practices, and provide a roadmap that will enable you to migrate towards an appropriate scalable, flexible and interoperable architecture over time.
Document Management
Document management involves the storage, management and tracking of discrete files or units of information - 'documents' - in a way that allows documents to be retrieved, shared and modified, but with appropriate controls over access, versioning and auditability.
Opsera's Information Management team designs and implements Document Management solutions specfically to address our clients' requirements for filing documents, managing editorial and publishing workflows, collaboration, and security and access control. We have evaluated many Open Source document and content management systems and have selected Alfresco as our strategic partner on the basis of their modern architecture, robustness and technical vision. Opsera is a gold member of the Alfresco partner programme and was one of the first companies in the UK to work with the Alfresco team.
Email Management
As organizations struggle with managing the mass of essential information that is increasingly buried in email form, they need to find ways of integrating this into overall information management strategies to both improve organisational efficiency, by reducing the time wasted in searching and retrieving information, and by improving collaboration across teams, and to address the conflicting requirements to reduce the amount of storage required for emails while at the same time being able to retain vast quanitities of email for legal or regulatory purposes.
Opsera's open source email management software - OpsMailmanager - integrates emails into overall document storage, search and retrieval, by automating the filing and classification of email messages, and their attachments, from Outlook, Lotus Notes or other email clients, into Alfresco ECM.
Our team designs and implements integrated content, document and email management solutions to provide one secure, auditable information store for your organisation.
Web Content Management
Web content management systems enable the creation, editing, assembly and publishing of content for a web page. Content is most often stored in the form of XML, for ease of transformation to the browser display format HTML, but many of our clients wish to enable their subject experts, who are typcially non-technical users, to contribute to their website content and control how and when it is published. Web content management systems therefore must:
- Enable content to be edited easily in user-friendly tools, with quick previews of the HTML form of the web pages
- Use automated templates for the transformation of content to HTML form; but allow templates to be changed easily in one place and then populate the entire system
- Manage simple workflows for submission, editing and approval of content for publication
- Manage the version control and lifecycle of web page content, from creation through deployment to removal from the website, archiving and final deletion
Opsera's Information Management team design and build web content management solutions to address our clients' requirements for easy-to-use systems for a creating, editing and publishing content to their websites.
Business and Technology Services
Opsera's Information Management team provides technology strategy, business & process analysis, technical architecture & infrastructure design, and complete development and operational management & support services for our clients.
